So when someone asks himself how do I speak to someone at Binance, and although the support person acts on behalf of the company, they must introduce themselves to the customer and sign the response in person, and not on behalf of an abstract support person.
An employee's time should only be spent on real help, not on reading, listening, and understanding. Secondly, this approach will help reduce the immersion of different employees in the "medical history" of one client. Firstly, it will allow the support specialist to feel responsibility and independence throughout the entire customer service cycle, and not just within the framework of one issue. Similar to the appointment of a PCP in hospitals, client support should be associated with employees. Reward for fully resolved issues and deny bonuses for unnecessarily shifting problems (responsibility) to other employees. No matter how conscientious the employee may be, he must have a clear understanding that his task is not to process the request as quickly as possible, not to give the maximum number of answers, not to forward the problem to the manager or administrator, but to figure out the problem on his own, solve it and leave the client satisfied. And not at all because the company is so profitable, but because the client is really better and more convenient. This is ideal support - organizing the information (knowledge base) so that the customer does not need to contact support. The ideal interface for this is to type a request in the search form on the site and find a ready answer in a minute. If a client has a question, he wants to get an answer instantly. Even if you know that they will help you, you still don't want to go anywhere, because you are lazy, because you have to wait.
It is always long and generally unpleasant.
#CALL BINANCE CUSTOMER SUPPORT HOW TO#
Let's learn how to contact support by using Binance phone number, and on the way understand what makes customer support great.
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